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Water Heater Warranty Terms and Conditions

EZtankless.com offers a 1 year limited manufacturer’s warranty on the heat exchanger and a 1 year limited manufacturer’s warranty on all internal mechanical parts. This warranty applies to all models of our tankless water heaters.

Warranty Period
The above warranty period begins the same day that the hot water heater is installed by a licensed professional. The EZTANKLESS USA warranty covers factory defects in manufacturing and defaults only. Upon receipt of required and legible warranty documents, EZTANKLESS recognizes said unit as applicable for warranty. Failure to return warranty documents to EZTANKLESS USA offices within 30 days of purchase voids any and all warranty terms. Your unit will ship with a warranty card that must be filled out completely and sent, along with a copies of your bill of sale and installation invoice (from a licensed professional) within 30 days, to:

EZtankless.com
PO Box 111
Earl Park, IN 47942-0111


Activating Warranty
For the warranty to be applicable, EZTANKLESS USA must receive three items within 30 days of purchase:
  1. A completed and legible warranty card.
  2. A copy of the installation invoice. (*See below for qualifications)
  3. A copy of the sales receipt with a date not more than 30 days before post mark.


*Professional Installation Qualification Notice
The EZTANKLESS warranty applies only to units installed by licensed professionals and only after the receipt of the warranty form including a legible copy of the installer’s service installation invoice on said installer’s company invoice with letterhead. Said installer’s company must be a licensed professional contractor and licensed to do business in the state of location of the installation of the heater. The copy of the installer’s original invoice must correspond to a listed address and telephone number for same.

Exceptions to Warranty
The EZTANKLESS warranty terms do not cover breakage or any type of failure resulting from errors in the act of installation, or malfunctions, breakage or incidents relating to any of the following; malfunctions or failures of any kind directly resulting from improper installation or amateur installation, misuse or abuse, failure to perform required or proper maintenance, modifications of any kind, inadequate water quality and/or over/under pressure related damage, natural disasters and acts of riot, vandalism, or war.

Payment for Labor
EZTANKLESS does not pay for labor or services regarding the diagnosis and repair of warranty related failures. We suggest that before hiring a professional for diagnosis and repair, the person(s) responsible for the water heater should contact our service personnel at our help desk.

Shipment of Warranty Replacement Parts
For each specific claim of failure, EZTANKLESS will pay for standard outbound shipping service costs within the 50 U.S. states. This applies to the first warranty related shipment only. If additional warranty parts are needed EZTANKLESS may request payment for actual shipping charges. Additional charges for expedited shipping services are the responsibility of the customer. Shipments requested after 12:00 noon EST will be sent the following business day. (Excluding recognized shippers holidays, and parts on backorder)

Purchasing Spare Parts
Spare parts are sold via our help desk personnel and are shipped on a daily basis subject to above shipping terms.

Limited Warranty Details

Shipping Damage
Should your item arrive with damage that is a direct result of the assigned shipping carrier’s mishandling, At our discretion, EZtankless.com will replace the entire unit or those specifically damaged parts free of charge. Said damage must be reported immediately upon delivery. If the package is obviously severely damaged, we request that the receiver decline acceptance and ask the shipper to return the item as damaged. As our company pays our shipper for insurance on our merchandise and our company makes every effort to insure proper packaging within the rules of the contracted shipping company, EZTANKLESS asks for reasonable cooperation of our clients in regards to typical damage claim investigations conducted by said shipping company’s claims department. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at EZTANKLESS’ discretion and after careful consideration, our company may arrange to have the item picked up and returned to our facility for free replacement. We will provide technical support via phone or through our Support Help Desk to assist customers with shipping related problems.

Return of Damaged or Warranty Parts
On rare occasions, EZTANKLESS may require specific parts to be returned to our USA warehouse for inspection before shipping replacement parts. Shipping costs back to EZtankless.com must be paid for by the end user/customer. Call tags will never be issued.

Freeze Damage
Obviously, EZTANKLESS cannot be held responsible for damage due to freezing of water inside the unit. Outside units must be thoroughly drained or removed to a warm place in times of low temperatures. Indoor units should be mounted in a heated space such as the basement or utility room in proximity to warm room air. Installers should be aware of extreme freezing conditions that may exist along exterior walls, in garages or due to natural weather occurrences as well as anomalies. Please take special precautions when planning the location of the unit. This is especially applicable to those users in Northern USA latitudes and those units installed in buildings without a consistent and constant heat source. Upon inspection, it is relatively easy for our technicians to recognize freeze damage and this will not be considered for warranty replacement. However, it is often possible to repair a freeze damaged unit. If your unit is damaged by freezing, you may wish to send it to our facility for inspection and possible repair.

Warranty Policy Notes


WE HAVE THE FINAL WORD ON DEFECTS AND THE PROCEDURES FOLLOWED. WE MUST APPROVE ALL WARRANTY CLAIMS. IF UNCERTAIN OF THE ELIGIBILITY OF A PART FOR WARRANTY REPLACEMENT, PLEASE CONTACT US IMMEDIATELY AND WE WILL ADVISE ON THE PROPER PROCEDURE TO FOLLOW. AT OUR DISCRETION, WE MAY REQUEST THAT THE ALLEGED DEFECTIVE PART OR SUBASSEMBLY BE SENT TO OUR FACILITY IN INDIANA FOR IN-HOUSE INSPECTION, ADJUSTMENT, REPAIR, AND/OR REPLACEMENT. WE RESERVE THE RIGHT TO ADJUST, REPAIR, OR REPLACE ALLEGED DEFECTIVE PART(S) AS PER OUR BEST JUDGEMENT. IN RARE CASES, DAMAGE IS CAUSED ACCIDENTALLY BY THE CUSTOMER OR INSTALLER DUE TO A NUMBER OF REASONS, SUCH AS: INEXPERIENCE WITH WATER HEATERS OF THIS TYPE, THISBRAND, OR UNINTENTIONAL ERRORS THAT CAUSE DAMAGE DURING MAINTENANCE AND/OR ADJUSTMENT. IN THESE SITUATIONS, WE MAY REFRAIN FROM JUDGEMENT UNTIL WE HAVE THE OPPORTUNITY TO INSPECT THE ALLEGED DEFECT, AND WEIGH THE FACTORS OF THE CLAIM. WE WILL COMPENSATE RATIONALLY AND FAIRLY ON A CASE BY CASE BASIS.

Steps to Follow For Warranty Replacement
ALL PARTS CLAIMED TO BE DEFECTIVE MUST BE RETURNED AT YOUR EXPENSE TO OUR INDIANA WAREHOUSE TECHNICAL CENTER FOR EXAMINATION BEFORE WE CAN SHIP THE REPLACEMENT PART. GENERALLY, NO EXCEPTIONS ARE ALLOWED. ALL WARRANTY PARTS SUBMITTED TO EZTANKLESS MUST INCLUDE THE FOLLOWING: