How to size a tankless heater An easy to understand chart showing temperature rise and gallons per minute.
Tankless Water Heater FAQs Learn everything you need to know about tankless water heaters, including; how to purchase, how to install, and how to care for your unit.
Tankless Water Heater Reviews Compare our models to those of our competitors and see how they really stack up. You may be surprised by our incredible value.
EZtankless.com Learn everything you would want to know about our tankless water heaters from the USA EZTANKLESS team that supplies them.
Exhaust / Flue Pipes Having a tough time finding the correct flue pipe for your EZtankless water heater? Guaranteed to beat any competitor’s price.
Service Valves Looking for an easy way to care for your tankless water heater. Our premium service valves facilitate easy cleaning and necessary isolation of your hot water system.
Energy Savers Government article on tankless water heaters. Details about what they are, how they work, and how they save money and energy.
Shipping Terms and Conditions
Free shipping to anywhere in the continental United States.
Exchanges
Units Damaged In Shipping
Please inspect the unit thoroughly. Even though the box looks damaged, the unit may be in working order. If the unit is damaged, please do the following:
- Should your item arrive with damage that is a direct result of the assigned shipping carrier’s mishandling, At our discretion, EZtankless.com will replace the entire unit or those specifically damaged parts free of charge. Said damage must be reported immediately upon delivery. If the package is obviously severely damaged, we request that the receiver decline acceptance and ask the shipper to return the item as damaged. As our company pays our shipper for insurance on our merchandise and our company makes every effort to insure proper packaging within the rules of the contracted shipping company, EZTANKLESS asks for reasonable cooperation of our clients in regards to typical damage claim investigations conducted by said shipping company’s claims department. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at EZTANKLESS’ discretion and after careful consideration, our company may arrange to have the item picked up and returned to our facility for free replacement. We will provide technical support via phone or through our Support Help Desk to assist customers with shipping related problems.
- If you could not refuse delivery because you were not present, please inform us via phone or through our Support Help Desk so we can coordinate a replacement.
- There is no restocking fee for replacing units damaged due to shipping. For these units, we or the shipper will pay for the return shipping of your item to our warehouse and we will ship you a replacement unit at our or the shipping company’s expense.
- Both allegedly damaged and/or defective units will be thoroughly inspected upon arrival to our facility to evaluate working condition. "Good working condition" for a tankless water heater means that the unit powers on and heats the water. We recommend that you troubleshoot your unit first by contacting the manufacturer before you request a return. If we deem the unit to be in proper working condition, a restocking fee of 15% as well as the "to" and "from" shipping charges will be deducted from your refund.
- If you have NOT informed us of the damage within 10 days, then you have accepted this product in its current condition and a replacement or refund will not be issued.
Exchange Unopened Item
If you change your mind and would like to exchange your unopened order for something else, you may exchange it for another item(s) of equal or lesser value. We will waive the restock fee for these exchanges but the "to" and "from" shipping as well as any difference in price will be your responsibility.
Requesting a Refund
Opened Items
Within 30 days of receipt, you may return for a refund, opened units that are 100% complete and have not been installed. Since this product return is not due to our error, a 15% restocking fee plus the "to" and "from" shipping and handling costs will be assessed. Since these units are opened, they cannot be sold as new. Opened units include items damaged in shipping and defective items where we are not allowed an opportunity to correct the error. Any shipping and handling costs are not reimbursed.
- All returns must include a Return Merchandise Authorization Number (RMA#). This enables us to coordinate your return with the distribution warehouse to get the fastest response to your needs. RMA# requests are made via our Support Help Desk.
- All returns without an RMA number will be refused at our warehouse and returned to the sender.
- Items must be in original packaging, in good condition with the original packing slip, all warranty cards, UPC labels, manuals and accessories. No refund can be issued if any of these items are missing.
- Please allow 2-5 business days for your RMA request to be processed. When an RMA number is issued, an email will be sent to the address you provide to us via our help desk and/or your Request Form. This email will contain your RMA number as well as information regarding return shipment of your unit.
- Please allow approximately 30 business days from the date the distributor receives the item back to refund your account.
Unopened Units
You may return unopened units for a refund within 30 days of receipt. Since this product return is not due to our error, a 10% restocking fee plus shipping and handling costs will be assessed. "To" and "From" shipping costs associated with this return are not reimbursed.
- You will be responsible for the "to" and "from" shipping costs.
- All returns must include a Return Merchandise Authorization Number (RMA#). This enables us to coordinate your return with the warehouse to get the fastest response to your needs. RMA# requests are made via our Support Help Desk.
- All returns without an RMA number will be refused at our warehouse and returned to the sender.
- Items must be in unopened original packaging, in NEW condition with the original packing slip, all warranty cards, manuals and accessories. No refund can be issued if any of these items are missing.
- Please allow 2-5 business days for your RMA request to be processed. When an RMA number is issued, an email will be sent to the address you provide via our Support Help Desk or on your Request Form. This email will contain your RMA number as well as information regarding return shipment of your unit. Please allow approximately 30 business days to refund your account.
- Shipment of warranty replacement parts: For each specific claim of failure, EZTANKLESS will pay for standard outbound shipping service costs within the 50 U.S. states. This applies to the first warranty related shipment only. If additional warranty parts are needed EZTANKLESS may request payment for actual shipping charges. Additional charges for expedited shipping services are the responsibility of the customer. Shipments requested after 12:00 noon EST will be sent the following business day. (Excluding recognized shippers holidays, and parts on backorder)
- Return of damaged or warranty parts: On rare occasions, EZTANKLESS may require specific parts to be returned to our USA warehouse for inspection before shipping replacement parts. Shipping costs back to EZtankless.com must be paid for by the end user/customer. Call tags will never be issued.